Terms of service
Welcome to The Local NI. By accessing our website or placing an order through our online store, you agree to be bound by the following Terms of Service. Please read them carefully before using our site.
1. Overview
The Local NI is a Northern Ireland–based business producing and selling handmade jams, chutneys, sauces, and relishes. These Terms apply to all visitors, users, and customers of our website and services.
2. Products & Orders
All of our products are made in small batches. While we do our best to maintain stock levels and product descriptions, we reserve the right to:
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Change or discontinue products without notice
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Limit quantities available for sale
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Cancel or refuse any order at our discretion
If we cancel an order, we will notify you and issue a full refund.
3. Pricing
All prices are listed in GBP (£) and include VAT (where applicable). Prices may change at any time without prior notice, but we will always honour the price listed at the time of your order.
4. Shipping & Delivery
Shipping is available throughout Northern Ireland, the Republic of Ireland, and mainland UK. Estimated delivery times are outlined in our Shipping Policy, but please note that some items are made to order and may take slightly longer.
5. Returns & Refunds
Due to the nature of our products, we do not accept returns of opened items. If your order arrives damaged or faulty, please contact us within 48 hours and include photographic evidence. Full details are available in our Return & Refund Policy.
6. Use of Our Website
You agree not to use our website for any unlawful or harmful activity, including attempting to access or interfere with our servers, steal customer data, or use our content without permission.
All website content — including text, images, branding, and product descriptions — remains the property of The Local NI and may not be reused without express permission.
7. Privacy
We respect your privacy and only collect and use your personal information in accordance with our Privacy Policy. By using our site, you consent to our use of your data as described there.
8. Limitation of Liability
While we do our best to ensure that our products and website meet high standards, The Local NI shall not be liable for any indirect, incidental, or consequential damages resulting from use of our products or services.
9. Governing Law
These Terms are governed by and interpreted in accordance with the laws of Northern Ireland. Any disputes will be subject to the exclusive jurisdiction of the courts of Northern Ireland.